We are very sorry that to announce that, in light of social distancing and the UK Government’s advice to complete essential travel only, we will not be able provide your break as previously planned.
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the difficult decision not to reopen the holiday park until 30th April 2020. As always, the safety and health of our guests and team is one of our top priorities and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.
If you are due to visit us prior to the above date, unfortunately this does mean we won’t be able to provide your break as planned. We are in the process of contacting all guests directly – please do not contact us. Please wait to be contacted by us. This will allow us to operate as smoothly as possible.
Please accept our sincerest apologies for this. We understand that our guests look forward to their well-deserved holidays with us, and it is upsetting to all of us here at Richardson’s that we won’t be welcoming you to Hemsby as planned. Each year we look forward to the start of the season and we wish that we were writing to you under happier conditions.
Please be aware we are not taking bookings before 4th June 2020.
We will give you the option to either:
- Move your break to another date this year
- Keep your current balance as a credit towards a different holiday in the future
- Cancel your booking completely and receive a refund
We sincerely hope that you will rearrange your break with us as we love welcoming our guests, however we do understand this may not be possible for some parties.
When Will I Hear From You?
We will endeavour to contact you as soon as possible. We hope you’ll understand we need to prioritise guests with holidays soonest. It may take us a little bit longer than normal to get in touch with you and we do thank you for your patience during this time.
Again, please do not contact us – we will contact you. We will attempt to telephone you in the first instance – if we aren’t able to reach you, we will leave a voicemail and send you an e-mail. Please ensure you are vigilant in checking Junk / Spam folders.
If your holiday is not affected by the above time period, please do not contact us regarding your holiday in relation to COVID-19. We do advise you keep an eye on our website.
We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies. However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.
Again, please accept our sincerest apologies that we have needed to take this decision.
We will be in touch with you if your holiday is in the affected dates – we will be having to make a large number of calls during this time and we please ask and thank you for your understanding and patience.