Last updated 16:02, 18/05/2020
We are very sorry that to announce that, in light of social distancing and the UK Government’s advice to complete essential travel only, we will not be able provide your break as previously planned.
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the difficult decision to temporarily close the holiday park effective immediately. As always, the safety and health of our guests and team is one of our top priorities and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.
For the most up to date information on affected bookings, please click here.
Please accept our sincerest apologies for this. We understand that our guests look forward to their well-deserved holidays with us, and it is upsetting to all of us here at Richardson’s that we won’t be welcoming you to Hemsby as planned. Each year we look forward to the start of the season and we wish that we were writing to you under happier conditions.
Please be aware we are not taking new bookings which begin before 26th June 2020.
We will give you the option to either:
- Move your break to another date this year
- Keep your current balance as a credit towards a different holiday in the future
- Cancel your booking completely and receive a refund
We sincerely hope that you will rearrange your break with us as we love welcoming our guests, however we do understand this may not be possible for some parties.
When Will I Hear From You?
If you would like a transfer, please see our Latest Booking Updates.
If you’d prefer not to transfer, we will contact you 3 days prior to your arrival to let you know if we cannot provide your holiday as planned. Refunds can only be processed on your planned day of arrival.
Please do not contact us in relation to a refund. We are only dealing with transfers at this time.
If your holiday is not affected by the above time period, we do kindly ask for your patience whilst we await further Government updates, and advise you keep an eye on our website.
We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies. However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.
Again, please accept our sincerest apologies that we have needed to take this decision.