Terms & Conditions

Your Booking Conditions

You may view our Booking Conditions document here. 

Peace Of Mind Protection Plan

You may view our Peace Of Mind Protection document here.

Security Statement

Our Secure Sockets Layer software (SSL) is the industry standard and is among the best software available today for secure ecommerce transactions. It encrypts all of your personal information, including your credit or debit card number, name and address, which means that your details cannot be read as the information travels over the internet.

Privacy Statement

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agents need to use the information you provide such as name, address, any special needs etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your accommodation and travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

We will not however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person).

Your data controller is: Richardsons Leisure Ltd. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us.

Facebook Cover Image Competition Voucher

This voucher can be used as part or full payment for a holiday booked direct (via telephone) with Richardson’s Group. They can also be used at Richardson’s Family Entertainment Centre in Lowestoft and Richardson’s Day Boat Hire in Wroxham.

No photocopies accepted. No change given against this voucher. Voucher cannot be exchanged for cash. Booking terms and conditions apply.

Cookie Information

Cookies are small text files, placed on your device as you browse a website.

By continuing to browse richardsonsholidayparks.co.uk you are agreeing to our use of cookies as set out below. If you would prefer not to accept cookies, please adjust the settings in your web browser. For more information on cookies and how to restrict their uses on your machine, visit http://www.allaboutcookies.org/

Strictly Necessary

richardsonsholidayparks.co.uk runs on a bespoke platform which uses several cookies for essential site functions.


Richardson’s Group uses performance cookies to collect anonymous usage statistics, which allow us to make improvements based on how our site is used. This service is provided to us by Google Analytics.

For more information see the Google Analytics cookie statement. (https://developers.google.com/analytics/resources/concepts/gaConceptsCookies)

Website Details: We have taken care to ensure accuracy of our website. However, information and prices may have changed by the time you book. There may be small differences between the actual accommodation or other services and their description as we are always trying to improve services and facilities. We will endeavour to notify you of any material change or inaccuracy of which we are aware as soon as reasonably practical.

Richardson’s does its best to ensure the quality of information and other content shown but absolute accuracy cannot be guaranteed and Richardson’s makes no representations in respect thereof and accepts no liability for any loss or damage caused by inaccurate, out of date or incomplete data or information. The data and information or other content shown does not constitute any form of advice or recommendation.

Use of public wifi on site

We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving user experience.

If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively you can opt out of location analytics.

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