Before you come FAQs
Please note: It is important that you must not exceed the capacity of the accommodation for any reason, regardless or whether it is an adult, child or infant.
Do we need to bring our own bedding?
No – we will make your beds up for your arrival. If your accommodation features a sofabed and you require bedding for this, please e-mail firstname.lastname@example.org with your request – make sure to include your booking reference so we can locate your booking.
Do we need to bring our own towels?
Yes – as we are a self-catered park, you will need to bring your own towels.
Is there anything else we need?
We provide cooking facilities and utensils – we advise you bring provisions including cleaning materials and toilet rolls. Our Platinum Lodges feature a washing machine and dishwasher – if you intend to use these appliances, we also recommend you bring items such as dishwasher tablets or washing liquid needed for this.
Where is my accommodation?
What time can I check-in?
We operate a staggered check-in so please help us ensure check-in runs smoothly and only queue for check in at or after your check in time. We regretfully will not be able to check you in earlier than this.
What do I need for check-in?
Please ensure you have your booking confirmation to hand – we will do the rest!
What if I am early?
As mentioned, we will not be able to check you in prior to your check in time. However, you are welcome to use our facilities before check-in – please make sure you have your booking confirmation to hand as the team will need to check this in place of your membership cards which will be given at check in. So why not grab a bite to eat from our Quarterdeck Restaurant or take a dip in the pool in our Yacht Club Leisure Complex before you check in?
What if I am going to arrive late?
Reception closes at 8:00pm on Mondays and Fridays. If you are going to arrive after this, please do not worry as security will be able to check you in. They are on-site from 6:00pm – 8:00am every day.
What if I have a problem after I have checked in?
Please let us know as soon as possible by visiting us in reception. Emergency information is included in your Welcome Aboard booklet, which is provided on arrival.
When is check-out?
Please check out by 10:00am at Reception. We do politely request you check-out on time, so we can ensure your accommodation is ready for our next guests and to help their holiday run smoothly. If you need to leave while Reception is closed, please leave your accommodation keys on the Reception desk.
Where can I park?
We have 2 car parks (with limited electrical car charging points available if needed) at reception. For caravans there is 1 hard standing parking space next to each caravan. Platinum Lodges have 1 gravelled parking space and Apartments / Bungalows will have smaller car parks nearby. You can park on the grass next to the Chalet accommodation. For Gold Studio Apartments, please use the Yacht Club Leisure Complex car park.
Do I need to bring my infants cot / cot side / highchair?
We do have travel cots, cot sides and highchairs available for hire for a small charge from our hire shop on-site.
Can I book Go Active activities before I arrive?
Yes – as long as you are the lead booker, you can book Go Active activities online here by using your surname, booking reference and arrival date.